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Civilization VI won't launch after the latest update - Mac

Aspyr Daniel
Updated

Update April 11, 2023:

If you are encountering any errors or crashes when trying to launch Civilization VI through Steam, please double check that your device meets the system requirements, then follow the troubleshooting steps below:

 

  1. Verify your game files and check that Steam is up-to-date.
    1. To verify your game, follow these steps:
      1. Open your Steam library, right-click on Sid Meier's Civilization VI, then select Properties.
      2. In the menu that opens, select the Local Files tab, then select "Verify Integrity of game files...".
      3. Once your game's files have been verified, try launching the game.
    2. To verify Steam is up-to-date, follow these steps:
      1. Open Steam, then from the menu bar at the top of your screen select Steam.
      2. Select "Check For Updates..."
  2. Clear your download cache, then reinstall your game
    1. To clear your download cache, follow these steps:
      1. Open Steam, then from the menu bar at the top of your screen select Steam, then Preferences.
      2. In the Preferences menu, select Downloads, then select Clear Download Cache. Log back into Steam once finished.
    2. After clearing your cache, reinstall Civilization VI.
      1. Go to your Steam library, then right click on Sid Meier's Civilization VI.
      2. In the pop up menu, hover over Manage, then select "Uninstall".
      3. Once your game is finished uninstalling, select the blue "Install" button to reinstall.
      4. Launch your game once it has reinstalled to see if the issue still occurs.
  3. Manually delete your game files:
    1. Follow the steps below to manually delete your game's files:
      1. Open Finder
      2. Select "Go" from the menu bar at the top of the screen.
      3. Select "Go to Folder..."
      4. Paste the following filepath into the drop down text box:
        • ~/Library/Application Support/Sid Meier's Civilization VI/
      5. Select Go.
      6. Delete the contents of this folder. Make a back up of any saves you'd like to keep.
    2. After following the steps above, make sure to reinstall Civilization VI from your Steam library as well.
  4. Reinstall Steam:
    1. If the above does not work, you may need to reinstall Steam entirely. Please follow the instructions in this article from Steam to do so.

If your game has been updated and still experiences this issue, double check that your device is on macOS 10.14.6 or later, then submit your System Profile and a screenshot of any errors you see in a bug report to us here. Thank you for your patience.

 

 

 

Update March 29th, 2023:

 

This issue has been addressed with the latest update!

 

Please make sure your game has installed the latest update.

If your game has been updated and still experiences this issue, double check that your device is on macOS 10.14.6 or later, then submit your System Profile in a bug report to us here.

 

 

Important Civilization VI Leader Pass Update --> Leader Pass Update - Civilization VI Mac and iOS

 

Update 01/10/23:

We're receiving reports of this issue after the 1.4.1 update and are continuing to monitor launch-related issues as our team investigates. If you are receiving an error similar to the screenshot below, please send us your System Profile in a "Report a Bug" ticket so we can take a look. Thank you for your patience.

OS_Error.png

If you're currently getting stuck on the "Loading, Please Wait..." screen, click on our "Loading Stuck" article here and follow for updates!

 

Update 12/15/22:

A fix is now available in the latest update, please download the update and let us know if you continue to have any issues!

 

Update 12/08/22:

We have identified a fix for this issue and we’ll be releasing a patch as soon as we can. Please follow the article to be notified when this update is released!

 

 

Update 11/23/22:

For players who are still encountering this issue after reinstalling, please follow the steps below:

  1. Reinstall the Civilization VI.
  2. Select "Play" from the Steam library.
  3. After the "Verifying" prompt appears and completes, close the damaged error prompt.
  4. Then, open the Mac System Settings.
  5. Select "Privacy and Security".
  6. Select "Security Settings"
  7. In the Security Settings, you should see a prompt saying "Civilization VI was block..." Click the "Open Anyway" button under this text.
  8. Enter your system password if prompted.
  9. Then select "Open" on the security prompt.
  10. Your game should now launch

We apologize for any frustration this issue is causing. We're continuing to investigate the problem and appreciate your patience.

 

 

Original Post:

If your game won't start or is crashing before the main menu after updating Civilization VI to version 1.4.0, please try verifying your game files or reinstalling Civilization VI.

 

To verify your files on Steam, open your Steam Library and follow these steps:

  1. Right click on Sid Meier's Civilization VI
  2. Select "Properties..."
  3. In the pop up window, select "Local Files"
  4. Select "Verify integrity of game files..."

Let that process finish, then retry launching your game.

 

If verifying does not help, here are the steps to reinstall:

  1. In your Steam Library, right click on Sid Meier's Civilization VI
  2. Hover your cursor over "Manage"
  3. Select "Uninstall"

After your game has uninstalled, the "Play" button in your Steam library should be replaced with an "Install" button. Select that to install your game, then retry launching.

 

If the issue continues after both verifying your game files and reinstalling, please submit a bug report to us here.

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