Civ. 6 iPad: Game reset after updating or purchasing and installing DLC

We have been seeing some people with various issue after updating the game or after installing DLC.

This can easily be fixed by restoring your purchases.

 

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If this doesn't help: 

Usually, a restart of your device will solve this issue.

https://support.apple.com/en-us/HT201559

If not, make sure you have in-app purchases turned on.

https://support.apple.com/en-us/HT204396


If you have tried the following steps and the issues still exist, we recommend contacting App Store customer service directly for account or refund assistance.

 


 

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