Civ. 6 iPad: Game reset after updating or purchasing and installing DLC

We have been seeing some people with various issue after updating the game or after installing DLC.

This can easily be fixed by restoring your purchases.

 

 

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If this doesn't help: 

Usually, a restart of your device will solve this issue.

https://support.apple.com/en-us/HT201559

 

If not, make sure you have in-app purchases turned on.

https://support.apple.com/en-us/HT204396


These Steps work for everyone that has contacted me about this issue:

1. Restore purchases.

2. Hard restart your device.

4. Sign out of the AppStore and restart your device and sign back in.

A few people have mentioned the following:

3.  Update your iOS version.


If you have tried the following steps and the issues still exist, I recommend pursuing a refund from the Appstore.


I hope this helps.


 

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