How to Request a Refund

Before we Get Started

In most cases, you’ll need to contact the storefront where you purchased your game in order to request a refund. Below we’ll provide the steps to request a refund from the stores we work with.

 

App Store, iTunes, and Mac App Store

  1. Visit https://reportaproblem.apple.com/
  2. Login with your Apple Account
  3. Scroll down to the “Purchase History” section. Click “Show All
  4. Scroll to the Purchase you’d like to refund
    1. Note: This list will show In-App Purchases (IAP)
  5. Click “Report a Problem”. Select your refund reason from that list
  6. Submit. You should hear from Apple in a short time about the status of your refund.

 

Steam

  1. Launch Steam and Login with your account.
  2. Click on your account name in the top right. On the drop-down click “Account Details
  3. Click on “View Purchase History
  4. Scroll to the game you’d like to refund. Click on it
  5. Click on “I would like a refund”
  6. Click on “I’d like to request a refund
  7. Choose a reason from the dropdown, and write a message explaining why you’d like a refund.
  8. Submit. You should hear from Steam in a short time about the status of your refund.

 

Amazon

Games & Software Download orders are not returnable after purchase on Amazon.com. For further questions about this policy, visit Amazon’s Customer Support Portal.

Aspyr is unable to refund purchases made via Amazon.com

 

Google Play

  1. Go to https://play.google.com/store/account.
  2. Scroll down to "Order History" and find the order you want to return.
  3. To the right of the order, click More
  4. Select Request a refund or Report a problem and choose the option that describes your situation.
  5. Complete the form and note that you would like a refund.
  6. You will see a message saying "thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to two business days.

 

Xbox

  1. Sign in to your Microsoft Account.
  2. From the top menu bar, select Payment & billing > Order history.
  3. Navigate to the game or app you want to be refunded, and select 'Request a refund'.

 

Playstation

Contact Playstation Support via the Customer Support Portal

 

Nintendo

Nintendo purchases are not eligible for refund. For additional assistance, please contact Nintendo Support.

 

Aspyr.com

Aspyr.com customer support is handled via Xsolla. For refund requests, please submit a ticket via this link.

 

 

My Store Isn’t Listed

It’s always best to reach out to the store where you purchased the game first. They’ll be best positioned to discuss refunds.

 

Conclusion

We’re not happy if you’re not having a good time! If you’re having trouble or technical issues with any of our games, please reach out. We’re always happy to help get you back into the game. Simply submit a ticket via support.aspyr.com

 

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