What Should I Include in My Support Ticket?

Help Us Help You!

We've got a team of support gurus, QA experts, and devs that want to make the most of your gaming experience.  To do that, we need details.

Mac Specific Issues

  • Your OS version, Processor, RAM, and GPU are CRUCIAL to how the game is going to play on your Mac. 
    • Send over your .spx file with your ticket.

  • If the game is crashing, get that crash log to us in .txt format
    • Once the game quits unexpectedly, select Report/Details. Copy the contents of that crash log and paste it into a TextEdit file.

 

Windows Specific Issues

  • Similar to Mac, your Windows version, Processor, RAM, and GPU are important to how the game is going to play on your Windows PC. 
    • Send over your DXDIAG file with your ticket.

 

iOS Specific Issues

Android Specific Issues

  • With around 24,000 Android device models available worldwide, our team will need to know your Android OS version, make, and model of your device.
    • Include a screenshot of your 'About this device' screen (displaying your AndroidOS and device id).

Linux Specific Issues

  • Launch Steam and select HELP from the top of the screen. Select System Information and copy that info to your clipboard to send to us at your earliest convenience.

 

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