We’re aware that some of you are experiencing random freezes and crashes on our Nintendo Switch™ version. We’re currently investigating potential causes, and we need your help!
Please report details of your issues in discord.gg/NextUpHero in the #troubleshooting channel. Include details on what Hero you are playing, and what part of the level (completion, score screen, etc.) you encounter the issue on.
For the account issue, a temporary fix is to delete your save via the Switch Storage Menu.
Follow this KB to be kept informed of further developments. We appreciate your patience and apologize for any inconveniences this has caused.