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Unable to Recruit or Pass Great People after Rise & Fall Update
Update: We are rolling out a patch today (Aug 7, 2019) that fixes the Great Person progression issue for Civilization VI on iOS.
If you are still seeing this issue, please ensure that you’re updated to the latest version of Civilization VI (v 1.1.1).
My2K Sign in/Connection Issue
This typically occurs when you have signed into the same 2K Account in Civilization VI on multiple devices/platforms within a certain period of time. For instance, you cannot be signed into the same 2K Account on iOS and Mac versions at the same time.
You will need to close Civilization VI on all other devices except the one you are currently playing on. If you see this error while no other devices are active, try waiting 15 minutes before signing into your 2K Account again.
The Civilization VI Full Game is not unlocking after purchase.
- Restart your device.
- In you device settings, enable in-app purchases.
- Relaunch Civilization VI and select Restore Purchases.
Civilization VI iOS crashes on unsupported devices
Civilization VI is a resource intensive game. As a result, older models of iPhone and iPad may be incompatible. If you’re experiencing crashes, please ensure that your device is supported and running iOS version 11.4.1.
The following devices are supported to play Civilization VI:
- iPhone 7
- iPhone 7 Plus
- iPhone 8
- iPhone 8 Plus
- iPhone X
- iPad (2017)
- iPad Air 2
- iPad Pro
- 12" (1st and 2nd Gen)