The Sims 2: Super Collection - Known Issues

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A ‘Not Optimized’ alert is displaying when I launch The Sims 2: Super Collection

The above message is delivered by the Mac Operating System on all 32-bit Games and Apps. Apple is ending support for 32-bit apps in future operating systems (10.15 and above) and this warning is meant to inform users about the upcoming changes in 10.15.

The current operating system, OS 10.14 Mojave, is not affected by these changes. All 32-bit games should continue to function as normal. If you are experiencing issues with your game outside of this notification, please reach out to our Support Team, so we can investigate.



Skin tone is displaying incorrectly

This issue has been has been narrowed down to Mac users on 10.13 and 10.14. We’re currently investigating a solution. Follow this article for the latest updates.



Keyboard inputs are not registering properly

We're seeing this issue with keyboard inputs set to languages other than the listed supported languages.


The supported Keyboards are:

  • English - U.S.
  • French - French
  • German - German
  • Italian - Italian
  • Japanese (Romaji, Hiragana and Katakana)
  • Spanish - Spanish


The following workaround solves the issue:

  1. Launch System Preferences.
  2. Select Keyboard.
  3. Select Input Sources.
  4. Select Show Input menu in menu bar.
  5. Using the + to add a supported language keyboard.
  6. Close System Preferences.


*If text does not appear while in game, select the Input Menu from the right side of the Apple Menu Bar (typically appears as flag) and select a supported keyboard.

If you have any additional questions or issues, please don’t hesitate to open a support ticket with us:

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