Users have reported receiving the following error when starting a new Civilization VI game in a True Start Earth map:
- "Error Starting Game: There was an error starting the game. We recommend disabling any mods and trying again. Error - C6E8B941"
If you're receiving this error, you'll need to reinstall your game files in order to use that map. Please note that this process will delete your saves if they are not backed up first.
- For Mac App, reinstalling can be done by simply uninstalling and reinstalling the game from the Mac App Store. Open the Mac App Store, select your Profile at the bottom right of the screen, then find Civilization VI in the app list. Hover over the game, select the three dots button that appears, then select Delete App. After your game uninstalls, a download button should appear to reinstall.
- To back up your saves, open up a Finder window. Select "Go" from the menu bar at the top of the screen, then select "Go to Folder...". Paste the file path below into the text box that opens in your Finder window and hit enter. Copy the Saves folder in the "Sid Meier's Civilization VI" folder to another location on your hard drive.
- ~/Library/Containers/com.aspyr.civ6.appstore/Data/Library/Application Support/Sid Meier's Civilization VI
- For Steam, you'll need to manually navigate to your game files in a Finder window. Open up a new window, select "Go" from the menu bar at the top of the screen, and select "Go to Folder...". Paste the file path below into the text box that opens in your Finder window and hit enter. If you'd like to back up your saves, copy the Saves folder to a different location on your hard drive. Delete the contents of the "Sid Meier's Civilization VI" folder. Launch Civilization VI from Steam, and those files should automatically redownload.
- ~/Library/Application Support/Sid Meier's Civilization VI
If the steps above do not work, take a look at this article for some useful troubleshooting steps. Even if these steps do not fix this error, it's useful for our agents to know the outcome of those steps if you make a ticket with us.