Before you submit your report
Before submitting a bug report please check out our common troubleshooting steps guide. If the issue continues after following the steps in that article, file a Bug Report with us by selecting “Submit a request” at the top of this webpage.
Note: Replies to Bug Reports and Feedback requests are automated and tracked in a database. If you need to speak to an agent for troubleshooting, select "General Troubleshooting" in the ticket form.
Filling out your report
When filling out the request form, start by selecting "Report a Bug" under the “What can we help you with?” drop-down field.
In the "Description" field, add as much relevant information about the bug's behavior as you can. Here are some questions to try answering in this section:
- How many times have you seen this bug?
- Does your bug happen in a specific location, level, or game mode?
- Does your bug prevent you from progressing through the game?
- Any non-default game/system settings?
Certain files can help speed up our investigation as well. Save files, Screenshots, Crash logs and System Information can all be helpful. We encourage you to attach any relevant files to your Bug Report, when possible. Here are some guides for getting those files:
Once you've filled out all the above and attached your files, your bug is ready to submit. You will get a confirmation email once we've received your bug report.
After a brief review period, you will receive an automated message that your bug report has been logged in our database.