Bug Reports are the best way for you to provide valuable information regarding in-game issues to our Support and Development teams. We use these Bug Reports to help us track and identify issues across our entire catalog of games.
Before submitting a bug report we recommend following our common troubleshooting steps guide. A lot of issues can be resolved by going through these simple steps, so we highly recommend starting here. However, if the issue continues after performing the common troubleshooting steps, you can file a Bug Report with us by selecting “Submit a request” at the top of this webpage.
When filling out the request form, make sure you select "Report a Bug" under the “What can we help you with?” drop-down field. Make sure to fill out the remaining fields as accurately as possible as this will help get your bug report in front of the right people!
Once you reach the "Description" field, add any relevant information about the bug's behavior. For example, answering the following questions in your Bug Report will help give our support team a better understanding of your issue:
- How many times have you seen this bug?
- Does your bug happen in a specific location, level, or game mode?
- Does your bug prevent you from progressing through the game?
- Any non-default game/system settings?
Certain files can help speed up our investigation as well. Save files, Screenshots, Crash logs and System Information can all be helpful. We encourage you to attach any relevant files to your Bug Report, when possible. You can use the guides below if you don't know how to locate these files:
Once you've filled out all the above and attached your files, your bug is ready to submit! You should get a confirmation email afterward confirming we've received your bug report.