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  1. Aspyr Support
  2. Common Support Questions

Common Support Questions

Player Essentials

  • Is your game not working? Start here!
  • Apple Silicon Compatibility Updates
  • Feedback or Suggestions? Click Here!
  • There’s no sound in the game! (iOS)
  • My game's launcher window is cut off!
  • Downloadable Content or In-App Purchases aren’t showing up in the game (Mac)
See all 8 articles

How-to Guides

  • How to Submit a Bug Report
  • How to find my Saves and Game Folder
  • How to Locate your System Profile/DxDiag
  • How to take a Screenshot
  • How To Fully Uninstall & Reinstall Mac App Store Games
  • Need to Request a Refund?

Aspyr Store

  • How To Activate A Key from Aspyr.com
Aspyr Support