After investigating reports of repeating text and/or scrambled UI on the Samsung Galaxy S10, we have decided to remove this device from our supported device list. This change is in effect as of 05-12-2022.
As of 06-23-2022, we've also extended this list to remove several other devices from our supported list as well. See the full list below:
- Samsung Galaxy S10
- Samsung Galaxy S10 Plus
- Samsung Galaxy Note 10 Plus
- Samsung Galaxy Note 10 Lite
- Samsung Galaxy S10e
- Samsung Galaxy Tab A8
- Samsung Galaxy M62
If you have made in-app purchases for Civilization VI in the past 12 months for one of the devices listed above, we can offer refunds or exchanges for your purchases.
Please send our support team screenshots of your ‘About this device’ screen and your Google Play Store receipts for Civilization VI. You can submit a refund request via our ticket form HERE.